Provides effective Tier 2 technical support and desktop application assistance for Connection workers in multiple, geographically diverse company buildings, home office locations and in support of Customer engagements. Uses available technical tools, such as a knowledge base, remote management suite, and a service management database, to support their work and will often

Resolves advanced technical hardware and software issues. Provides resolutions to issues escalated by Level 1. Advanced knowledge in administrative tasks on workstations. Extensive knowledge in software, hardware, network, and peripheral support. Over the phone remote support and hands on support to resolve technical issues. Responds to tickets escalated from our Level 1

Performs moderate to marginally advanced testing, troubleshooting and repairing of defective computer systems. Performs moderate to advanced configuration jobs with minimal to no assistance from Senior Technicians and Leads while following Work Instruction Documents (WIDs). Ensures that hardware/software installed on customer’s system is compatible, and at the desir

This pivotal role encompasses overseeing and driving excellence within the Helix Core Engineering functions, focusing on AI Infrastructure Optimization, Data Orchestration, and Support Operations, which include DataOps and MLOps. The VP Helix Engineering will spearhead Go to Market strategies in these domains, providing strategic leadership to Directors and Senior Directo

Enterprise Account Executive Enterprise You're the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry's biggest tech manufacturers. Remote, IL CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PC

Provides project management services for medium to large moderately complex service delivery projects, including servers, route/switch, cloud provisioning, imaging, IT equipment repair. Works with sales, business development, solution engineers, and cross functional project managers to deliver complex solution offerings. Plans project by collecting relevant historical inf

Director Infrastructure, Design and Optimization Elegant solutions to sophisticated problems. That’s what you deliver. Surround yourself with the team, resources, and support you need to design and build world class IT solutions. Merrimack, NH CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PCs, printers, server

Sr Director COE, Security Practice US REMOTE With an eye for detail and a contagiously positive attitude, you’re the teammate everyone counts on to get the project buttoned up and across the finish line. Remote, IL CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting

Training and Development Specialist Corporate Distribution From configuration to packaging and shipping, every detail matters when it comes to the seamless delivery of IT. Join the team that makes logistics and custom configuration look easy. Wilmington, OH CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PCs, printers

Day to day operational support to administer and maintain operation databases. Installation, configuration, patching and upgrading of database server software and related products. Establishing and maintaining backup and recovery policies and procedures. Implementing and maintaining database security. Performing database tuning, performance monitoring and troubleshooting

Responsible for Lead Generation through cold calling prospective, lapsed, or current customers that can be passed off to sales teams. Consistently conducting outbound communications. Research accounts to qualify leads, identify key players, and generate interest. Participate in Connection provided technology training. Log sales activities and provide reporting as requeste

Sr Financial Analyst Services and Solutions Finance / Accounting Merrimack, NH CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools,

Responsible for implementing and maintaining the effectiveness and optimization of IT software and hardware renewal process and tools. Ensure all IT hardware and software renewals are captured and managed in renewal system. Establish defined process to review IT renewals with key stakeholders against prior years to ensure accurate renewal payments. Effectively manage time

As the Sr Director of Data Orchestration, you will play a pivotal role in advancing our AI data orchestration services. This key leadership position is charged with designing, building, and developing sophisticated data pipelines that seamlessly integrate with model training, machine learning, inference engines, retrieval augmented generation (RAG), data chunking, MLOps,

Acts as the subject matter expert to Account Managers for pre sales questions relating to their assigned product(s). Utilizes Partner tools and teaches Account Managers on how to use said tools; includes things such as service plan lookups, companion parts, technical spec lookups. Explains technical specifications in laymen’s terms to internal and external customers