Position: Customer Service Representative

Location: Downers Grove, Ilinois

Reports To: Customer Care Director

Brief Description

Regal Rexnord, a leading supplier in the Aerospace industry, is seeking customer service representative with strong written and verbal communication skills, interpersonal skills and the ability to learn ERP data entry, data modification and data analytics activities.

Key Accountabilities

• Management of assigned key accounts and/or market segment activity including order, quotation, conflict resolution, order entry, assisting in contract and account program administration, coordinating Production Readiness reviews

• Address and resolve customer inquiries and complaints regarding products, services, billing, etc. to maintain customer goodwill

• Maintain accurate customer contact base and critical communication files for assigned accounts

• Develop a high knowledge base with our product

• Meet/Exceed Customer Satisfaction Goals

• Develop a high level of understanding of the ERP system

Job Requirements

Capabilities and Success Factors

• This position requires the applicant to be a US Person with an US permanent residence. A US Person is a US Citizen or Green card holder

• 2-year Technical College and relevant experience or Bachelor's degree in Business or Engineering preferred

• 2+ years of customer interface within engineered products preferred

• Proficient in Microsoft suite skills and basic internet searching

• Customer Focused

• Self-starter and creative thinking

• Excellent verbal and written communication skills

• Excellent interpersonal skills

#LI-AB1 #LI-Onsi

• Medical, Dental, Vision and Prescription Drug Coverage

• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)

• Paid Time Off and Holidays

• 401k Retirement Plan with Matching Employer Contributions

• Life and Accidental Death & Dismemberment (AD&D) Insurance

• Paid Leaves

• Tuition Assistance

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.

Equal Employment Opportunity Posters

Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.