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Participant Enrollment Specialist
Middleton, WI / Madison, WI / Milwaukee, WI
Job Description
Position Summary:
Employee Benefits Corporation is hiring for a Participant Enrollment Specialist. The Participant Enrollment Specialist is responsible for the ongoing administration, maintenance and termination of participant accounts. This position is also responsible for managing administrative activities related to the Benefits Card on the participant level. The Participant Enrollment Specialist interacts and collaborates across several areas of the organization on a regular basis.
This person may work in our Middleton, WI office, fully remote (Wisconsin locations only), or a combination of the two depending on availability. Must be available for one day of onsite training and onboarding in person at our Middleton, WI office.
Responsibilities Include:
Qualifications:
Preferred Qualifications:
We offer:
More About Us:
Employee Benefits Corporation administers a variety of employee benefits, from IRS-approved, tax-advantaged plans to COBRA and state-regulated continuation administration through informative education materials, dedicated reporting, creative plan design and expert customer support. We work with benefit brokers and consultants, employers and HR administrators, and benefit plan participants to offer top-notch workplace benefits and customer service. As a 100% employee-owned company, we are committed to using our experience, knowledge, creativity and technology to ensure our customers’ satisfaction with their plans and with our services. ?
Employee Benefits Corporation is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Our affirmative action program is available to any applicant or employee upon request.
If you need an accommodation as part of the employment process, please contact Human Resources via email at HumanResources@ebcflex.com or via phone at (608) 831-8445.
We are an equal-opportunity employer.
Employee Benefits Corporation is hiring for a Participant Enrollment Specialist. The Participant Enrollment Specialist is responsible for the ongoing administration, maintenance and termination of participant accounts. This position is also responsible for managing administrative activities related to the Benefits Card on the participant level. The Participant Enrollment Specialist interacts and collaborates across several areas of the organization on a regular basis.
This person may work in our Middleton, WI office, fully remote (Wisconsin locations only), or a combination of the two depending on availability. Must be available for one day of onsite training and onboarding in person at our Middleton, WI office.
Responsibilities Include:
- Manage and maintain updates to participant accounts including enrollment, termination, leave of absence and permitted election changes as well as Benefits Card account maintenance
- Update participant accounts from data received through payroll or eligibility files and manage any account variances
- Safeguard confidentiality, privacy and security of organization and customer personal information
- Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to resolve complex requests and inquiries
- Manage, triage and assign enrollment related workflow (to include but not limited to data file feeds, help desk inquiries and CRM tasks) in accordance with departmental expectations and standards
- Perform audits on participant updates to ensure accuracy standards are met
- Provide customer centric service to internal and external customers on questions and issues related to enrollment and participant accounts, utilizing professional interpersonal skills to include diplomacy, tact and empathy
Qualifications:
- Associate degree in Business or related field; may be substituted with two years of relevant work experience
- Minimum one year experience in similar role working with external customers in a professional office environment
- Previous experience working in and adapting to various software applications
- Demonstrated effective verbal and written communication skills, utilizing proper grammar, syntax and excellent business acumen
- Basic proficiency with Microsoft Excel, Word and Outlook
- Access to reliable transportation
Preferred Qualifications:
- Intermediate proficiency with Microsoft Excel
- Previous experience working with pre-tax and/or COBRA plans
We offer:
- A friendly, collaborative team environment
- A competitive compensation and benefits package that includes employee-ownership
- Opportunities for personal and professional growth
- Flexible scheduling to encourage and support a healthy work-life balance
More About Us:
Employee Benefits Corporation administers a variety of employee benefits, from IRS-approved, tax-advantaged plans to COBRA and state-regulated continuation administration through informative education materials, dedicated reporting, creative plan design and expert customer support. We work with benefit brokers and consultants, employers and HR administrators, and benefit plan participants to offer top-notch workplace benefits and customer service. As a 100% employee-owned company, we are committed to using our experience, knowledge, creativity and technology to ensure our customers’ satisfaction with their plans and with our services. ?
Employee Benefits Corporation is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Our affirmative action program is available to any applicant or employee upon request.
If you need an accommodation as part of the employment process, please contact Human Resources via email at HumanResources@ebcflex.com or via phone at (608) 831-8445.
We are an equal-opportunity employer.
Job Summary
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
1 to 2 years
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