Connection has a fantastic opportunity for an IT Infrastructure Analyst working for an electric power and natural gas holding company in Charlotte, NC. This is a full-time direct hire opportunity offering excellent benefits, including 3 weeks PTO, 401K, Floating Holidays, etc.

The IT Infrastructure Analyst provides enterprise level support of technologies needed for infrastructure and business applications. Extensive knowledge of Data Center environment is key to success for this role. Daily responsibilities will include installation of IT Infrastructure and cabling for multiple data center sites. Collaboration with various teams across the IT Organization in relation to various projects. General understanding of Mechanical and Electrical infrastructure within data center space is required. Position will routinely interact with Facilities Maintenance Teams to coordinate and schedule preventive maintenance.

• Perform equipment and cabling installation and removal inside multiple data center sites.
• Hardware– HPE/DELL/CISCO & Cabling installation – Copper CAT6/Fiber Optic – Single Mode/Multi-Mode.
• Adhere to safety standards outlined while performing work within enterprise data center locations.
• Adhere to established cabling/labeling standards.
• Work closely with customers across IT Organization to respond and troubleshoot various reported issues.
• Escort and monitor the work of third-party contractors and sub-contractors to ensure they remain in compliance with the site standards while performing maintenance or relevant activities.
• Maintains inventory of parts and supplies for equipment and cabling.
• Orders materials as needed.
• Ensuring accuracy of rack elevations and equipment inventories with DCIM Tool.
• Basic understanding of Data Center Electrical and Mechanical Infrastructure.
• Work closely with Facilities Maintenance Team to understand risk/impact for preventative maintenance activities.
• Confirm scheduling of FM work to minimize any operational risk.
• Knowledge & understanding of compliance guidelines to perform IT support role within NERC CIP environment.
• Plans, designs, installs and/or supports computer systems. Facilitates technical and business planning for upgrades.
• Provides technical guidance related to software and hardware to members of the IT staff.
• Develops (or assists in developing) standards for IT software and hardware. Assists in the design and implementation of required systems.
• Coordinates hardware and software upgrades with other areas of IT or other business units.
• Prepares activity and progress reports regarding individual and project activity.
• Keeps abreast of new hardware and software developments, evaluates alternative approaches.

• Bachelor’s degree in Computer Science or other related degree.

Desired Qualifications:

• CompTIA A+ and/or CompTIA Network+.
• Ability to thoroughly document work processes, communicate, and adhere to processes.
• Strong oral and written communication skills.
• Strong interpersonal skills (listening, conflict management, approachability, negotiations).
• Ability to effectively prioritize activities and focus team efforts based on priority.
• Ability to research independently, multi-task, and meet deadlines under tight timeframes.
• Ability to build working relationships with different levels within the organization.
• Ability to work effectively in a work plan driven/team environment.
• Ability to resolve complex issues.
• Ability to present information on technically complex subjects in an understandable manner in both oral and written form to business clients and management.
• Works independently with very little direct supervision.
• Recognizes appropriate times to raise issues and provide status updates.
• Demonstrates the ability to absorb change and continue with positive results.
• Displays maturity in approach and ability to effectively handle stress and frustration.
• Facilitate meetings and provide direction to others.